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Terms & Conditions

These Terms govern your relationship with the operator of the online gaming services available at https://king-casino-ca.com for players located in Canada (excluding Ontario). Effective date: 01 November 2025.

Definitions

OBSERVE: Clarify core terminology to ensure consistent interpretation. EXPAND: Include common gambling-specific terms and their legal implications. REFLECT: The following definitions apply throughout these Terms.

  • Operator: The company responsible for providing and managing the services at king-casino-ca.com under the applicable remote gaming licence(s) (international operations under the Malta Gaming Authority for non-UK users). For the purposes of these Terms, "we", "us", and "our" refer to the Operator.
  • User/Player: A natural person who registers and uses an account on king-casino-ca.com.
  • Account: A personal, single-user account opened by a Player for participation in gaming services.
  • Services: The online gaming, promotional, payment, and ancillary services offered on king-casino-ca.com.
  • Bet/Wager: A monetary stake placed by a Player on a game outcome within the Services.
  • Real Money Balance: Cash funds deposited by the Player and any winnings derived therefrom (excluding bonus funds).
  • Bonus/Bonus Funds: Promotional credits, free spins, or other non-cash incentives subject to specific conditions (including wagering requirements).
  • Wagering Requirement: The total value of bets that must be staked before bonus funds or winnings from bonus funds become withdrawable.
  • Malfunction: Any technical failure of hardware/software, game client, RNG, or communication networks resulting in incorrect settlement; such events void all affected bets/rounds.
  • KYC: Know-Your-Customer processes including identity, age, address, and payment-method verification.
  • Chargeback: A reversal of a card or payment transaction initiated by the payment provider.

Account Registration

OBSERVE: Verify age, identity, and single-account rules. EXPAND: Apply CA age-of-majority standards and KYC/AML safeguards. REFLECT: Clear steps and obligations ensure lawful access and secure use.

  1. Eligibility and Age: You must be physically located in Canada outside Ontario and be of legal gambling age in your province/territory (19 in most provinces; 18 in AB, MB, QC). Access from Ontario is prohibited. You are responsible for complying with local laws.
  2. Single Account: Only one account per person, household, IP/device. Duplicate or shared accounts may be closed and bonuses/winnings voided.
  3. Registration Process: Provide accurate personal details and confirm your email. We may require multi-factor authentication. You must promptly update any changes.
  4. KYC Verification: Before withdrawals and at any time, we may request: government-issued photo ID, proof of address (issued within 3 months), proof of payment method ownership, and source-of-funds/source-of-wealth where applicable. Failure to complete KYC may result in account suspension and withholding of funds pending completion.
  5. Account Security: Keep credentials confidential, use strong passwords, and enable available security features. You are responsible for all activity under your credentials. Notify us immediately of suspected unauthorized access.
  6. Prohibited Use: No use of VPNs/proxies to mask location, no third-party play, no bots or automated tools, and no use from jurisdictions where play is illegal (including Ontario).
  7. Responsible Play: You may set deposit/loss limits, cooling-off, or self-exclusion via the account tools or by contacting support. We may enforce time-outs or exclusions where risk is identified.

Betting & Gameplay Rules

OBSERVE: Clarify bet placement, settlement, and conduct. EXPAND: Include live game etiquette and anti-fraud standards. REFLECT: Rules ensure fair play and system integrity.

  • Placing Bets: Minimum/maximum stakes are displayed per game. A bet is accepted when confirmed by our servers. Game clocks, payout tables, and rules are accessible in each game's help section.
  • Settlement: Results are determined by certified RNGs or live game outcomes as recorded by the game server. Our records are final subject to manifest error or Malfunction.
  • Cancellation/Modification: Once placed and accepted, bets cannot be cancelled or changed by the Player. In the event of Malfunction or material error, the affected bet/round is void and stake refunded.
  • Live Casino & Chat Conduct: Respectful behavior is mandatory. Harassment, insults, discriminatory language, spam, self-promotion, collusion, or any attempt to manipulate game results is prohibited and may result in ejection, chat bans, or account closure.
  • Fraud & Irregular Play: Collusion, chip dumping, advantage play exploiting bugs, hedging or zero-risk betting to meet wagering, or using automated tools is prohibited. We may void affected bets and withhold related winnings pending investigation.
  • Malfunctions: Malfunction voids all affected bets and pays. Where feasible, we will restore the last known valid state; otherwise, stakes are returned for affected rounds.

Bonus Terms

OBSERVE: Define activation, wagering, and expiry. EXPAND: Specify game contributions, max bet, and restricted play. REFLECT: Clear conditions prevent misuse and ensure transparency.

  1. Activation: Bonuses may require an opt-in, a qualifying deposit, or a bonus code. Eligibility criteria and any location or payment-method restrictions are shown in the promotion's page.
  2. Wagering Requirements: Unless stated otherwise, deposit match bonuses carry a 35x wagering requirement on the bonus amount; free spin winnings carry a 35x wagering requirement. Wagering must be completed within 21 days (free spins typically expire within 24-72 hours after crediting).
  3. Game Contributions: Slots usually contribute 100%; table, live, video poker, and some high-variance or jackpot games contribute 0% or a reduced percentage. The promotion page lists contributions and excluded titles. Jackpot bets never contribute.
  4. Max Bet with Bonus: While wagering is active, the maximum permitted bet is CAD 5 per spin/round or CAD 0.50 per line unless otherwise stated. Exceeding limits may void bonus and related winnings.
  5. Prohibited Actions: Delayed winnings, "bonus hunting," minimal-risk/hedged bets, equal/balanced betting, or exploiting game features to progress value and later release with cash bets are not allowed. We may confiscate bonus funds and related winnings if irregular play is identified.
  6. Combining Promotions: Promotions cannot be combined unless the specific terms explicitly allow it. Bonuses are queued; a later bonus may not start until the current bonus is completed or forfeited.
  7. Withdrawal Before Completion: Withdrawing real money before meeting wagering may forfeit the bonus and associated winnings. You may cancel a bonus, which removes bonus funds and related winnings; your Real Money Balance remains.
  8. General: Bonus terms supplement these Terms; where inconsistent, the promotion-specific terms prevail.

Payments & Withdrawals

OBSERVE: Outline methods, limits, and timelines. EXPAND: Address AML/KYC, fees, FX, and refund conditions. REFLECT: Procedures protect Players and platform integrity under applicable regulations.

  • Methods: Supported options may include Visa/Mastercard, Interac, bank transfer, e-wallets (e.g., Skrill/Neteller/MuchBetter/Payz), prepaid vouchers, and selected cryptocurrencies via third-party processors. Availability varies by province, verification status, and provider policies; see the Cashier for current options.
  • Deposits: Typically credited instantly upon provider confirmation. Minimum deposit amounts are displayed in the Cashier (commonly CAD 10). We may request successful deposit verification before allowing withdrawals.
  • Withdrawals: Processed to the original funding source where possible ("closed loop"). Internal review time is normally up to 48 hours after all KYC checks are satisfied. Post-approval delivery times: e-wallets/crypto 0-24 hours; cards 2-5 business days; bank transfer 3-7 business days. Minimum withdrawal is displayed in the Cashier (commonly CAD 20). We may pay large wins in installments subject to responsible-gaming and security checks.
  • KYC/AML: We may require identity, address, payment ownership, and source-of-funds documents. Transaction monitoring may lead to temporary holds pending review. Chargebacks or suspected fraud may result in account suspension and reporting to relevant authorities.
  • Currency & FX: Accounts for Canadian users are generally in CAD. If a method settles in another currency, conversion uses provider or scheme rates; you bear any FX costs.
  • Fees: We aim not to charge deposit fees. Reasonable withdrawal or account-handling fees may apply in specific scenarios (e.g., dormant accounts, repeated payment method changes); any fee is disclosed in the Cashier before confirmation. Third-party provider fees may apply.
  • Refunds & Reversals: Bets are final once accepted. We refund stakes only for Malfunctions or cancelled rounds. Bonus funds are non-refundable. Pending withdrawals can be reversed where permitted by responsible gaming settings and applicable law.
  • Taxes: You are responsible for reporting and paying any taxes applicable in your jurisdiction. We do not provide tax advice.

Limitation of Liability

OBSERVE: Define our obligations and carve-outs. EXPAND: Include technical failures, third-party networks, and fair maximums. REFLECT: Balanced allocation of risk consistent with consumer protections.

  • Our Obligations: We provide the Services with reasonable skill and care, ensure game rules and results are recorded accurately, and use certified RNGs and licensed providers.
  • No Warranty: Services are provided "as is" and "as available." We do not warrant uninterrupted access, error-free software, or that defects will always be corrected immediately.
  • Exclusions: We are not liable for losses arising from: Player's equipment failure; ISP or mobile carrier outages; delays or denials by payment providers; third-party software/hardware issues; Malfunctions (affected bets are voided and stakes refunded); or events beyond our reasonable control.
  • Maximum Liability: To the fullest extent permitted by law, our total liability for any incident shall not exceed the amount of the affected bet or stake. Nothing excludes liability for fraud, intentional misconduct, or any liability that cannot be excluded under applicable law.
  • Indirect Loss: We are not liable for indirect, incidental, special, or consequential damages, loss of data, profits, or business opportunities.

Intellectual Property Rights

OBSERVE: Protect content, software, and marks. EXPAND: Restrict copying and derivative use. REFLECT: Maintain brand and content integrity.

  • All content, software, databases, game titles, graphics, UI elements, and trademarks on king-casino-ca.com are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.
  • You may use the Services solely for personal, non-commercial entertainment via the provided interfaces. Any copying, reproduction, distribution, scraping, reverse engineering, framing, or derivative use without prior written permission is prohibited.
  • "king-casino" and related marks used on king-casino-ca.com may not be used without our consent. Third-party marks remain the property of their respective owners.

Privacy & Data Protection

OBSERVE: Reference governing policy. EXPAND: Align with GDPR and PIPEDA where applicable. REFLECT: Transparent data processing and Player rights.

Your personal data is processed in accordance with our Privacy Policy available on king-casino-ca.com. By using the Services, you consent to such processing, including KYC/AML checks, fraud prevention, and responsible-gaming measures. Where applicable, we comply with EU GDPR standards and Canadian privacy laws (including PIPEDA) for commercial activities. Please review the Privacy Policy for details on purposes, lawful bases, retention, cookies, international transfers, and your rights.

Changes to Terms

OBSERVE: Provide notice and choice. EXPAND: Distinguish material vs. required changes. REFLECT: Ensure continued consent or exit option.

  • Notice: We may update these Terms. Material changes will be notified via email (where available) and/or on-site banners at least 14 days in advance, unless changes are required by law/regulator and take immediate effect.
  • Acceptance: Continued use after the effective date constitutes acceptance. If you disagree, you must stop using the Services and may request account closure and withdrawal of eligible funds.
  • Versioning: The current Terms version and effective date are posted on king-casino-ca.com.

Termination & Suspension

OBSERVE: Define triggers and effects. EXPAND: Provide fair treatment of balances and notice. REFLECT: Proportionate measures aligned with regulatory duties.

  1. Grounds: We may suspend or close your account for: underage or Ontario access; KYC/AML failures; fraud, collusion, chargebacks; abuse of bonuses or irregular play; breach of these Terms; or regulatory/legal requirements.
  2. Process: We will notify you of the reason where lawful and practical. Investigations may require temporary holds on funds and gameplay.
  3. Balances: On closure for convenience (your request), we will pay out your Real Money Balance (subject to KYC and withdrawal rules). On closure for breach or illegality, we may void bonuses and related winnings and, where required by law, return deposits not linked to the breach.
  4. Dormant Accounts: Accounts with no login for 12 consecutive months may be deemed dormant; reasonable administrative fees may apply after notice, as set out on the site, and the account may be closed thereafter.
  5. Self-Exclusion: If you self-exclude, we will close access for the selected period and return eligible balances in line with withdrawal rules.

Governing Law & Jurisdiction

OBSERVE: Identify applicable law and forum. EXPAND: Provide internal complaint steps and ADR. REFLECT: Preserve mandatory consumer protections for Canadian residents.

  1. Applicable Law: For Canadian users (excluding Ontario), these Terms and your use of the Services are governed by the laws of Malta, without prejudice to any mandatory consumer protection provisions of your province or territory.
  2. Dispute Resolution:
    • Internal Complaints: Contact Customer Support first (see Contacts). We will acknowledge within a reasonable timeframe and aim to resolve within 10 business days, or inform you if more time is needed.
    • ADR: If unresolved, you may escalate to our designated independent alternative dispute resolution (ADR) provider for MGA-licensed operations. Details are available upon request via the Help Centre.
    • Courts/Arbitration: Subject to mandatory local rights, unresolved disputes may be brought before the competent courts of Malta. Nothing in this clause limits your non-excludable rights under Canadian consumer law.

Regional Compliance Note: Access from Ontario is not permitted. Great Britain users are serviced under UK-specific terms and licensing, which do not apply to this CA page.

Contact Information

OBSERVE: Provide clear support and legal contact channels. EXPAND: Offer reliable notice mechanisms in absence of phone details. REFLECT: Ensure service of notices and timely responses.

  • Customer Support: Visit the Help Centre at https://king-casino-ca.com/support or use the in-account secure messaging/live chat. We aim to respond within 24-48 hours.
  • Legal Notices: Submit via the Help Centre requesting "Attention: Legal Department." We will provide the appropriate service address or secure email for formal notices and acknowledge receipt within 2 business days.
  • Mailing Address and Phone: Not specified at this time. Current contact avenues are the Help Centre and secure in-account messaging. Updated details, when available, will appear on the Contacts page.

Licensing Information (for transparency): International operations are conducted under Malta Gaming Authority licence number MGA/CRP/148/2007 (held by Aspire Global International LTD). Great Britain operations are licensed by the UK Gambling Commission (AG Communications Limited, account number 39483). The brand is not licensed in Ontario and is not accessible within Ontario. The status of licences is as cited; current status not independently verified herein. Use of king-casino is strictly in connection with king-casino-ca.com.