Responsible Gaming

Observe: Responsible gaming at king-casino (king-casino-ca.com) promotes a conscious, informed, and age-appropriate approach to gambling as entertainment, not a means of income. You should play within personal limits, aware of risks, and in line with Canadian provincial laws (legal age 19+ in most provinces; 18+ in AB, MB, QC).

Expand: We provide practical tools (deposit and time limits, time-outs, self-exclusion), risk information, and access to professional support. Ontario residents are not permitted to use our services; for Ontario support, see ConnexOntario below.

Reflect: If you have concerns about your play or someone else's, our team will assist with safer-gambling measures and signpost to accredited services, confidentially and without judgment.

Risk Awareness

Observe: Problem gambling can develop gradually and is often signaled by changes in behavior, mood, and financial control.

Expand: Common warning signs include: gambling more frequently or with higher stakes; thinking about gambling when doing other tasks; chasing losses; hiding gambling from family; borrowing to fund play; neglecting work, study, or relationships; irritability when not gambling; missing bills or selling items to gamble; difficulty stopping or sticking to limits.

Reflect: Early identification reduces harm. If you recognize these signs, use the tools below and contact support resources promptly.

Self-assessment (quick check)

• In the last 6 months, have you spent more time or money on gambling than planned?
• Have you tried to win back losses ("chasing") on the same day?
• Have you borrowed money or sold possessions to gamble?
• Have family/friends expressed concern about your gambling?
• Do you feel restless or irritable when trying to cut down?

If you answered "yes" to two or more, consider setting stricter limits, taking a time-out, or contacting the helplines below.

Limits & Tools

Observe: Limits help you control spend and time-on-site. They are standard consumer protections aligned with industry best practice and MGA requirements.

Expand: Set limits in My Account -> Responsible Gaming on king-casino-ca.com. All limits are in CAD. Decreases take effect immediately; increases are subject to a cooling-off (minimum 24 hours) and an explicit reconfirmation.

Deposit limits (daily/weekly/monthly)

1. Go to My Account -> Responsible Gaming -> Deposit Limits.
2. Choose a period: Daily, Weekly, or Monthly.
3. Enter a numeric amount (e.g., CAD 50/day; CAD 150/week; CAD 400/month).
4. Save and confirm. You will not be able to deposit beyond any active limit.

Note: If multiple limits exist, the most restrictive applies. Reductions are immediate; increases apply after a 24+ hour cooling-off and confirmation.

Session timers and reality checks

• Enable a session timer in Responsible Gaming -> Time Limits (e.g., 30, 60, 120 minutes).
• When the timer elapses, a reality check prompts you to continue or log out.

Short "Time-Out" breaks (24-72 hours)

1. Go to Responsible Gaming -> Take a Break (Time-Out).
2. Select a duration: 24, 48, or 72 hours.
3. Confirm. You will be logged out and cannot deposit or wager during the break.

Reflect: Limits cannot be bypassed by support. Use them proactively, especially if your circumstances change.

Regional Compliance Note: You must be of legal age in your province/territory (19+, or 18+ in AB/MB/QC). Ontario residents may not use king-casino-ca.com.

Self-Exclusion

Observe: Self-exclusion is the strongest tool to prevent access to your account for a defined period or permanently.

Expand: It aligns with safer-gambling obligations under our international licensing (MGA/CRP/148/2007; Aspire Global International LTD). For the UK, AG Communications Limited is licensed by the UKGC (39483); this information is provided for transparency-our CA site is offshore, and Ontario is excluded.

How to exclude (6 months to lifetime)

1. My Account -> Responsible Gaming -> Self-Exclusion.
2. Select a period: 6 months, 1 year, 3 years, 5 years, or Lifetime (permanent).
3. Read the key consequences and confirm your decision.
4. Optional: Contact our support team if you need help completing the process.

Consequences during exclusion

• Login, deposits, and wagering are blocked immediately.
• Marketing communications are stopped as soon as technically possible.
• Any active bonuses are cancelled. Real-money balances can be withdrawn on request, subject to KYC/AML checks and any pending verification. Contact support for assistance.

After the exclusion period

• Temporary exclusions do not automatically reopen. You must contact us to request reactivation, which is subject to a mandatory cooling-off and reassessment.
• Lifetime exclusion is irreversible.
• Where technically feasible, we apply your exclusion across other sites operated by the same licensee to reduce access risk.

Reflect: Consider also installing blocking software (see below) and registering with any relevant provincial self-exclusion scheme for land-based venues.

Support Resources

Observe: Independent, confidential help is available across Canada and internationally.

Expand: Use local helplines for immediate support; online services offer multilingual counseling. Family and friends can also access support.

Local support (Canada)

If your province is not listed, dial 211 for local health services or contact your provincial health authority. For crisis or immediate danger, call 911.

International support organizations

Blocking tools and self-exclusion schemes

• Blocking apps: Gamban (gamban.com), BetBlocker (betblocker.org) - device/site blocking solutions.
• UK: GamStop (gamstop.co.uk) - free national online self-exclusion.
• Spain: RGIAJ (DGOJ) - Registro General de Interdicciones de Acceso al Juego (dgoj.gob.es).
• Canada (land-based): Provincial casino self-exclusion programs are available via each province's gaming authority.

Reflect: All services keep your information confidential. Professional counselors can help build a recovery plan tailored to your needs.

Help for Family

Observe: Loved ones may notice gambling harms before the person does.

Expand: Approach conversations calmly, focusing on observed impacts (missed bills, mood changes), not blame. Set boundaries, avoid covering debts, and offer to help contact support. Consider professional guidance for yourself.

• Gam-Anon (gamanon.org) - support for families/friends.
• GamCare Forum & Group Chat (gamcare.org.uk/get-support) - peer support and moderated chats.
• Smart Recovery Family & Friends (smartrecovery.org) - evidence-based groups.
• CAMH resources (camh.ca) - education and treatment information (Canada).

Reflect: If safety is at risk, seek immediate help (911) or crisis lines. Encourage the person to use limits, consider a time-out, or self-exclude, and help them contact helplines together.

Operator's Commitment

Observe: king-casino (king-casino-ca.com) operates under international licenses (MGA/CRP/148/2007; Aspire Global International LTD) and applies safer-gambling standards suitable for Canadian players outside Ontario.

Expand: We monitor accounts for risk markers, including: frequent deposits in short periods; rapid bet cycles; chasing losses; extended sessions without breaks; declines in affordability signals (e.g., repeated failed deposits); and multiple payment method changes. We may display personalized safer-gambling messages, suggest limits, or interrupt sessions with reality checks. Data is processed in accordance with our Privacy Policy and applicable laws.

• When we may contact you: If significant risk patterns are detected; upon self-exclusion or limit changes; or where we must verify safety or identity/AML information. We may propose tools, suspend the account pending checks, or decline service where necessary to protect you.
• Ontario exclusion: We do not accept players located in Ontario; please use regulated iGaming Ontario operators and ConnexOntario for support.

Reflect: Our goal is early, supportive intervention-minimizing harm while respecting your privacy and rights.

Updates

Observe: Responsible gaming practices evolve with regulation and best practice.

Expand: Material updates to this page will be notified via on-site banners/notices and, where appropriate, by e-mail to registered players. Historic versions are available on request.

Reflect: Last updated: 27 October 2025.

Contact & Feedback

Observe: We provide direct support for safer-gambling requests.

Expand: At this time, no public phone number or dedicated e-mail address is published for responsible gaming inquiries. Please use the secure form below; our team aims to respond within 24-48 hours. For urgent situations, contact the provincial helplines above or emergency services.

Responsible Gaming Request

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Set/adjust limit Request time-out Self-exclusion Concern about my play Family/friend support Other

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Reflect: This page is for information only and does not replace professional legal, financial, or medical advice. Play responsibly and within your means.